Delivery & Shipping
Dispatch & Delivery
Select your preferred delivery method at checkout. All parcels are fully tracked and shipped via trusted couriers. You will receive an e-mail confirmation with tracking details as soon as your order leaves our workshop.
Processing Time
- Non-personalised pieces (including moss agate and moissanite): dispatched within 2–3 business days
- Personalised pieces (engraving, photo, names or birthstones): 1–2 business days of order processing, then 3–5 business days of production — up to 4–7 business days before dispatch in the longest case. Many of our best sellers are made and dispatched within 1–2 business days; we state the longest case so you can plan with confidence.
Door to door, that is about 9–15 business days for non-personalised pieces and up to 19 business days for personalised pieces in the longest case. With DHL Express (3–5 business days in transit), allow about 5–8 business days for non-personalised pieces and up to 12 business days for personalised pieces.
We hand-finish every item with care. If your order contains multiple pieces, they will be shipped together once the final piece is ready.
Delivery Options
| Service | Cost | Transit Time* |
|---|---|---|
| Standard Delivery | £6.99 Free on orders over £79 |
7–12 business days |
| DHL Express | £29.00 | 3–5 business days |
*Transit time begins once your order has been dispatched.
*The purchaser is responsible for any customs duties, taxes, or import charges that may arise during shipment.
Total Delivery Time
Total delivery time = time before dispatch (including processing and production) + transit time
If you need your jewellery for a specific date, we recommend choosing DHL Express or contacting us before placing your order.
Your satisfaction is our highest priority. Should you have any questions regarding dispatch or delivery, our Customer Care team is ready to help at cs@ifshe.com.