FAQ
Product Materials
Every IfShe piece is crafted from 100 % 925 Sterling Silver, 18 K Yellow Gold, 18 K Rose Gold or genuine Swarovski® Crystals. For exact details, please refer to the “Materials” section on each product page or contact our Customer Care team with the item number (SKU) – we’ll gladly provide a full specification sheet.
What Is 925 Sterling Silver?
Pure silver is 99.9 % fine (.999) and too soft for daily wear. To improve durability, we blend it with 7.5 % copper, creating an alloy that is 92.5 % pure silver by weight – universally hallmarked as “925 Sterling Silver.” The added copper delivers strength without compromising the metal’s natural lustre.
Silver Care & Maintenance
- Polish regularly with a non-abrasive cloth.
- For stubborn residue, soak in lukewarm soapy water for 10 minutes, brush gently, rinse and pat dry.
- Avoid chemicals such as chlorine, liquid silver polish, spa or pool water – they may alter the metal’s finish.
- Store pieces individually in a soft pouch or zip-lock bag, away from direct sunlight and humidity, to prevent scratching and tarnish.
Do You Offer a Catalogue?
To ensure you always see our latest designs, we sell exclusively online. Browse by category or use the search bar to find your next favourite piece.
Quality Guarantee
All items are certified 925 Sterling Silver. If any product fails to meet this standard, we will refund 300 % of your purchase price – no questions asked. Your trust is our highest priority.
Worldwide Shipping
Yes – we ship to most countries worldwide. Transit times and carrier details are displayed at checkout.
Payment Methods
We accept all major payment options for a seamless checkout experience:
- Credit & Debit Cards – Visa, Mastercard, American Express, Discover
- Digital Wallets – Apple Pay, Google Pay, Shop Pay
- Buy Now Pay Later – Afterpay, Klarna
- PayPal and PayPal Credit
Return Policy
You are welcome to return most new, unopened items within 60 days of delivery. Visit our Returns page or contact Customer Care to start the process.
Privacy & Data Protection
Your privacy matters. Any information collected on our site is used solely to process orders, personalise your shopping experience and – with your consent – share exclusive promotions. We do not sell, rent or trade your data to third parties. Our site uses secure cookies to remember your preferences and keep your basket active.
Questions? Our Customer Care team is here to help at cs@ifshe.com.